After doing some checks, they informed me about the problems of the garage door. The issue was in the spring. They then informed about what the cause of the loud noise was and what could be done. They didn’t force me with an upsell; instead, they used the old parts that could still work. I only purchased the parts that needed replacement.

The representative spoke in a very friendly and knowledgeable manner that I didn’t have to explain everything. Instead, he gave me ideas on how to deal with the issue and how to maintain it to keep it in good condition to avoid further problems. The team came at the scheduled time and worked professionally.