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24/7 Emergency Service

Off Track Service

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Frequently Asked Questions

Can you assure customers that your staff is well-trained and licensed?

Yes. We are big on providing quality service, so we make sure that our employees are properly trained and duly licensed. We also conduct refresher on-the-job training exercises and regularly evaluate their performance based on customers’ feedback after every service done.

How fast can your staff come for an emergency service?

We understand that a garage door inconvenience is a threat to the safety of your home. As soon as we get your call, whether you have an emergency or not, we send our staff to your home right away. We always have a team ready to be dispatched to your home.

Should I be at home while your staff is working on my garage?

Initially, yes. You will need to provide the details of the door problem, agree on the cost of the service, and pay an initial deposit before the repair is done. Our professional technicians are trustworthy enough to do their job without your continued presence. After the problem has been diagnosed and the deposit has been paid, you may just come back to check the finished work.

What makes your company different from other repair companies?

We require our staff to be professional in the way they conduct themselves while attending to our customers. They will always provide an estimate of the service that will bring you cost savings, and they will leave your home as clean as possible.

What should I require from your staff when they come to my home?

Ask for their identification card, their professional certification, and a job order that specifies your information. They will be wearing our company uniform and carrying the right tools for the work. When in doubt, you may call the company for verification.

How long does it take to repair a garage door?

It would vary, depending on the problem with the door. The staff will tell you about the length of time that will be needed to finish the job. They will inform you about the estimated time by which you should be back to check their finished work.

If I am not satisfied, may I request for a follow-up?

Yes. If you are not satisfied with the service, you may call us and request for a follow-up. After every service, the staff will provide you with an evaluation form to fill out. Follow-up jobs are not charged any additional fees.

Is it advisable for me to do my own maintenance job?

If you have the basic knowledge to maintain the good working condition of your garage door, you may do it yourself on a regular basis. For major repairs, it is best to call a professional worker to do the job.

Do you help customers choose the best garage door for their home?

Yes. When we have assessed your need for a new garage door, we would readily recommend the best for you. We take into consideration the color, the design, and the architecture of your house. We will also give you options regarding budget and payment plans.

What are your payment terms regarding services and new installations?

We will provide you with the estimated cost before the repair or installation is done. You will then pay an initial deposit amounting to half of the estimated cost. Once the job is finished, you shall pay for the remaining half. We also provide discounts to our loyal customers.

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